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Customer Service Representative Job Description

5 min read · Updated on September 26, 2024

Use this customer service job description to craft your resume.

To land a Customer Service Representative job, your resume needs to be designed to get past an employer's ATS and intrigue recruiters and hiring managers. One task that proves highly valuable in meeting these goals is reviewing customer service job descriptions, like the one provided below. 

Customer service job description example

Customer service job descriptions provide you with insights into the work experience , technical and soft skills , and other credentials an employer is seeking. This type of information provides an excellent starting place for what to include in your resume. 

Use the following Customer service job description to guide your resume development . 

Customer Service Representative job description

The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Report to the Customer Service Supervisor. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer Service Representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods and tools

Meet personal and team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer Service Representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt and respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

0-3 years of experience in the field or related area

Customer service job description skills & proficiencies

Here are some of the skills you might find in a customer service job description and, as such, are good to incorporate into your resume:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

• Ability to Work Under Pressure
• Computer Skills

Expert tip: If you need help culling the appropriate keywords and phrases from the job description, you can use AI tools – like ChatGPT – to analyze the text for relevant ATS-friendly keywords. When you input the job description into your preferred AI platform, it can quickly tell you the necessary skills and qualifications you should build your resume around, guaranteeing that your resume is targeted for the job.

Use Customer service job descriptions to land your next job

Use the above customer service job description and other customer service job descriptions online to help you determine what content to include in your resume . Pay attention to the skills and knowledge that you have that aligns with each and create and tailor your resume accordingly. 

Before you submit your new resume to a job opening, TopResume will give it a once-over for you for free ! We'll help you make sure your resume is perfect before you use it .

Recommended Reading:

How to Tailor Your Resume to a Specific Job Description

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What's an ATS-Friendly Resume? And How to Write One

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Customer Service Clerk Job Description

Customer service clerk duties & responsibilities.

To write an effective customer service clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service clerk job description templates that you can modify and use.

Sample responsibilities for this position include:

Customer Service Clerk Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Clerk

List any licenses or certifications required by the position: SPM

Education for Customer Service Clerk

Typically a job would require a certain level of education.

Employers hiring for the customer service clerk job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, General Education, Business, Performance, Associates, Management, Accounting, Education and Training, Secondary Education, Communication

Skills for Customer Service Clerk

Desired skills for customer service clerk include:

Desired experience for customer service clerk includes:

Customer Service Clerk Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Provide top notch customer service to pre and post sale customers via e-mail and phone
• Conduct research into any customer service issues
• Review on-line excel database of customer feedback, track customer service concerns via database
• Liaise with eBay account representative and work through unwarranted or unjustified negative feedback on account
• Assist the eBay management team in the coordination of eBay sales initiatives, contests and/or promotions
• Assists in taking special orders for authorized merchandise, including items from mail order catalogs
• Assists in maintaining records and logs pertinent to customer service transactions handled keeping in a current status the catalogs and price sheets for authorized items
• 10-key experience is required (candidates will be tested)
• Ability to work most nationally recognized holidays (floating holidays will be offered in exchange)
• Solid people skills are a must, with emphasis on teamwork
• Interpersonal skills necessary to deal effectively and courteously and to change and relay information with diverse group of internal staff members limited number of external contacts
• Must be self-motivated and work well as a team player
• Must have previous customer service experience/Phone experience
• Must be comfortable in a high volume call center environment
• Retail grocery
• 1+ years of office, cashier, or banking experience
• Balance and prepare bank deposits
• Receive, verify and process agent deposits
• Upload and download handheld computers
• Communicate via written correspondence and/or telephone
• Successfully resolve customer inquiries and complaints
• Maintain standard filing system for the district office
• Provide exceptional customer service to Wrigley customers and field sales personnel
• Answering incoming calls/emails/voicemail to the department
• Daily mailing of invoice/credits
• Backup and supports all areas of Customer Service mail /rack order
• Must be proficient with 10 key calculator
• Basic bookkeeping knowledge is preferred
• 1+ years of office or cashier experience
• 1+ years of office experience required, scanning/imaging, or data entry experience preferred
• Knowledge of SAP accounting system preferred
• Ability to work as part of a diverse team structure individually
• Receive incoming customer phone calls, voicemail, email and letters
• Sort customer call issues, respond to inquiries, or direct to corresponding departments
• Create tracking methods to accurately and efficiently follow up on call issues
• Pull and sort data for various daily, weekly and monthly reports
• Data entry using Excel, Microsoft Word, and other in-house software
• Keyboarding by touch, minimum 50WPM
• Collect data from business partners to assist with reporting
• Other general administrative projects and duties as assigned
• Meet due dates and deadlines
• Complement the existing payroll clerk and assist in preparing payroll
• Thorough understanding of office management procedures
• Provide customer service (both internal and external) by responding to and directing telephone and in-person inquires in a friendly and professional manner
• Perform general clerical duties including sorting and filing of vehicle packages for incoming vehicles
• Update and enter new data (manually and/or electronically) in an accurate and timely manner, such as vehicle information, registrations and other documents
• Post registrations and repossession document charges to existing accounts
• Provide customers with bills of sales for purchase
• Troubleshoot reporting and data entry discrepancies
• Work with internal and external team members via email, phone, apps, systems and in person
• Provide full administrative support to other departments own department
• Carry out any other duties that may be assigned
• Performing required computer transactions, reports, and process payments
• Maintaining standard filing system for the district office
• Successfully resolves customer inquiries and complaints
• Receive, verifying and processing agent deposits
• Uploading and downloading handheld computers
• Communicates via written correspondence and/or telephone
• Balancing and preparing bank deposits
• 2+ years of general work experience required, scanning/imaging, or data entry experience preferred
• 2+ years of office or insurance experience required
• Balance our life with generous paid time off and business casual dress
• High attention to detail and well organized
• Able to handle deadlines and multiple priorities
• Apply policy and procedures to cases when additional information is needed to determine eligibility
• Document all customer interactions and action taken
• Maintain professional communication and customer service with all stakeholders both verbally and written
• Use critical thinking to complete applications for the WFCAP program, in conjuction with Estate Recovery
• Assist in training of new program staff and others concerning WFCAP and Estate Recovery policy and process
• Work closely with high level department, Division and Bureau Managers, officials of other state agencies, federal officials, Legislators, lobbyists, professional organizations, Medicaid officials, and the Medicaid fiscal agent
• Handle inbound and outbound calls in a professional and courteous manner
• Maintain accuracy of data input for customer orders, pick-ups and other tasks
• Listen to customer needs and respond appropriately
• Resolve all problems and ensure satisfactory outcome
• Pleasant and professional
• College diploma preferred in related field
• 2+ years of administrative/clerical work experience in a professional office environment
• 2-4+ years of customer service experience (face-to-face) and Excellent Customer Service skills
• Healthcare or Insurance Billing experience is Required
• Need to have good computer skills and experience with MS Office

Related Job Descriptions

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Customer Service Clerk Resume Example (Free Guide)

Create an customer service clerk resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking to break into the customer service field? Our Customer Service Clerk Resume Example provides an excellent template for crafting the perfect resume. You'll learn important tips on how to highlight your customer service experience and skills, as well as how to showcase your achievements. With our comprehensive guide, you'll be on your way to landing the customer service job you've been dreaming of.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Customer Service Clerk do?

A customer service clerk is responsible for providing customer service to customers in person, by telephone, or via email. They address customer inquiries, provide information on products and services, take orders, process returns, resolve customer complaints, and provide general assistance to customers. They may also be responsible for handling cash, processing payments, and maintaining customer accounts.

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What are some responsibilities of a Customer Service Clerk?

• Greet customers in a friendly and professional manner
• Answer customer inquiries and provide information about products and services
• Process payments and refunds accurately
• Resolve customer complaints in a timely manner
• Maintain records of customer interactions and transactions
• Refer customers to supervisors or other staff members as necessary
• Maintain a clean and organized workspace

Sample Customer Service Clerk Resume for Inspiration

Name: Mary Smith

Address: 123 Main Street, Anytown, USA

Phone: (123) 456-7891

Email: [email protected]

Mary Smith is an experienced customer service clerk dedicated to providing top-notch customer service. She has a proven track record of ensuring customer satisfaction and resolving customer issues. Mary has experience in both retail and call center environments, and is adept at navigating customer communication technology.

• Customer Service Clerk, ABC Store, Anytown, USA (2018-Present)
• Provide excellent customer service to all customers.
• Handle customer inquiries and complaints.
• Process sales transactions accurately and efficiently.
• Provide product information and recommendations.
• High School Diploma, Anytown High School, Anytown, USA (2016)
• Customer Service
• Positive Communication
• Problem Solving
• Product Knowledge
• Customer Service Certification, ABC Certification Institute, Anytown, USA (2019)
• Languages: English (Native)

Resume tips for Customer Service Clerk

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Clerk resume tips. We collected the best tips from seasoned Customer Service Clerk - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your excellent verbal and written communication skills
• Relevant customer service experience is key
• Focus on skills that are tailored to the role
• Mention any awards, certifications, or education related to customer service
• Display enthusiasm and emphasize your ability to work with a team

Customer Service Clerk Resume Summary Examples

A Customer Service Clerk Resume Summary or Resume Objective is a great way to quickly highlight your key skills, qualifications, and experience. It also serves as an introduction to your resume, providing potential employers with an overview of your qualifications and experience. This summary or objective allows you to make a strong first impression and stand out from other applicants. It is important to customize your summary or objective to the position you are applying for, as this can help you to stand out even more by showing that you are a good fit for the job. For Example:

• Experienced Customer Service Clerk with 7+ years in customer service and administrative roles. Possessing excellent communication and problem solving skills.
• Dedicated Customer Service Clerk with 5 years of experience providing exceptional customer service. Proven ability to build relationships with customers and colleagues.
• Customer Service Clerk with solid understanding of customer service principles and practices. Exceptional interpersonal and communication skills.
• Detail-oriented Customer Service Clerk with 3+ years of experience in customer service roles. Proficient in resolving customer inquiries and complaints.
• Hardworking Customer Service Clerk with 3 years experience in customer service and sales. Strong problem-solving and organizational skills.

Build a Strong Experience Section for Your Customer Service Clerk Resume

Building a strong experience section for a customer service clerk resume is important for many reasons. It helps potential employers get a better understanding of your job skills and qualifications, as well as your overall work experience. It also shows that you have the necessary experience to handle the customer service role. Finally, having a strong experience section on your resume can demonstrate to employers that you are a reliable and organized employee. By providing a detailed look at your past jobs, you can show employers that you are capable of handling the customer service clerk role. For Example:

• Provided customer service assistance and support to customers in person and over the phone.
• Processed customer orders, returns, and exchanges accurately and efficiently.
• Performed basic cashier duties—including handling cash and credit card transactions.
• Managed customer accounts, including updating information and responding to inquiries.
• Resolved customer service issues in a timely manner, ensuring customer satisfaction.
• Maintained a professional and friendly demeanor at all times while interacting with clients.
• Fostered relationships with customers by providing excellent service.
• Provided product information, recommendations, and advice to customers.
• Generated sales reports and tracked customer service metrics.
• Followed up with customers to ensure their satisfaction with products and services.

Customer Service Clerk resume education example

A Customer Service Clerk typically needs a high school diploma or its equivalent. Some employers may require additional training or a certification. Clerks also need strong interpersonal and communication skills, problem-solving abilities, and a customer-oriented attitude. They must also be proficient in using computers and various software programs. Here is an example of an experience listing suitable for a Customer Service Clerk resume:

• University of Phoenix, Phoenix, AZ, Bachelor of Science in Business Administration, June 2016
• McCormick Community College, Portland, OR, Associate of Arts in Business Administration, June 2013

Customer Service Clerk Skills for a Resume

Adding relevant skills to a customer service clerk resume is important because it provides employers with an overview of your abilities and qualifications. It demonstrates that you possess the right skills and experience to effectively handle customer service tasks. Examples of skills that might be beneficial to include are problem-solving, communication, organization, and computer literacy. Including these skills on your resume will give employers a better understanding of your capabilities and make you a more attractive candidate. Soft Skills:

• Communication
• Problem-solving
• Organization
• Friendliness
• Adaptability
• Time-management
• Negotiation
• Interpersonal
• Computer Literacy
• Time Management
• Organizational Skills
• Multitasking
• Conflict Resolution
• Attention to Detail

Common Mistakes to Avoid When Writing a Customer Service Clerk Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Clerk resume

• Highlight customer service experience
• Demonstrate a commitment to customer service
• Showcase problem-solving skills
• Mention any technical skills
• Demonstrate an ability to work in a fast-paced environment
• Utilize a professional and friendly tone
• List any relevant certifications
• Mention any awards or recognition

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5 Amazing customer service clerk Resume Examples (Updated 2023) + Skills & Job Descriptions

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Customer service clerk: resume samples & writing guide, professional summary, employment history.

• Analyze customer feedback and provide insights on how to improve customer service
• Provide accurate information about products and services
• Develop customer service procedures and policies
• Keep records of customer interactions, process customer accounts and file documents
• Identify and recommend new opportunities for customer service improvement
• Prepare reports on customer service metrics
• Monitor customer service metrics and suggest changes to improve customer service

Do you already have a resume? Use our PDF converter and edit your resume.

• Resolve customer complaints via phone, email, mail or social media
• Monitor and analyze competitor activities
• Respond to customer inquiries and complaints in a timely manner
• Process orders, forms, applications and requests
• Develop and execute promotional activities
• Develop and maintain positive customer relationships
• Develop and implement public relations strategies
• Assist in the development of marketing and advertising campaigns

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

customer service clerk Job Descriptions; Explained

If you're applying for an customer service clerk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service clerk

• Assisted customers in needs in person and via telephone
• Learned valuable customer service and phone manner skills
• Brew coffee and tea, and fill containers with requested beverages.Maintain sanitation, health, and safety standards in work areas.
• Prepare specialty foods such as sandwiches, side dishes, and specialty beverages, following specific methods that usually require short preparation time.
• Completed store opening and closing procedures and lead shifts
• Balanced and audited cash registers daily
• Oversaw employee breaks and schedules
• Addressed and resolved customer complaints.
• Assisted customers with needs via telephone/in person
• Processed exchange, refund, and purchase transactions
• Provided money order and Western Union services
• Satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. 
• Accurately and efficiently operating the cash register.
• Providing various services at the customer service counter.
• Maintaining security and control of all funds in the cash register.
• Perform duties of floor monitor when one is not assigned to be on-duty. 
• Perform the duties of cashier and bagger when appropriate.
• Provide and assure excellent customer service
•  Goal oriented
•  Team player
•  Positively receive, obey, and carry out instructions.
• Managed customer checkout with outstanding customer service, balanced receipts and payments in cash registers during peak service hours.
• Cooked/prepared food and beverage items, such as sandwiches, salads, ice cream dishes and coffee, adhering to company mandated formulas.
• Performed routine cleaning duties such as sweeping, mopping, and washing dishes, to maintain sanitary facilities. 
• Cleaned, stocked and maintained food service and display equipment.

customer service clerk Job Skills

For an customer service clerk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Quality Assurance
• Troubleshooting
• Computer Literacy
• Project Management
• Presentation
• Written Communication
• Social Media
• Risk Management
• Database Management
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management
• Supervisory.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Supervisory
• Documentation
• Relationship Management.

How to Improve Your customer service clerk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service clerk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Provide inaccurat information about product's and service's.
• Moniter custmer service metrixs and sugest changs to imporve custmer service.
• Deveop and implemnt publick relations strategys.
• Assist in the developement of marketting and advertizing campains.
• Develp and maintian positve costomer relatoinships.
• Respondd too customer inquiriees annd complaints inn a timelyy mannerr.
• Develp and implemnt public relation strategys.
• Prepere report's on customer service metirc's.
• Keeep recordss of custoomer interractions, proccess customer acounts annd filee documentss.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

customer service clerk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service clerk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am a results-driven Customer Service Clerk with 11 years of experience in Advertising & Marketing & Pr. I am excited to submit my application for the Chief Customer Service Clerk role at DDB, where I believe I can make a valuable contribution to your team.

Throughout my life, I have been passionate about Brand Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Advertising & Marketing & Pr, has given me the opportunity to develop my skills in Research and Mentoring, which I am excited to apply to the role at DDB. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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Customer Service Clerk

Job description overview.

A Customer Service Clerk plays a vital role in the customer service industry by providing assistance to customers in various ways. As a Customer Service Clerk, you will be responsible for answering phone calls and emails, processing orders, handling complaints, and providing support to customers. You will also be required to maintain accurate records of customer interactions and transactions. This job involves dealing with many different types of people, so strong communication and interpersonal skills are essential.

To be successful in this role, you should have a friendly and positive attitude, be able to work well under pressure, and have excellent multitasking skills. You must also be able to handle difficult situations, remain calm, and provide solutions that satisfy the customer's needs. A Customer Service Clerk job description may vary depending on the company, but overall, it requires a dedication to providing the best possible service to customers.

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Table of contents, job duties and responsibilities.

• Answer customer's phone calls, chat, or email inquiries
• Provide information and assist customers with their concerns and queries
• Resolve customer complaints and provide suitable solutions
• Maintain various customer service records and documentations
• Process customer orders, refunds or exchanges
• Communicate with other departments as needed to service customers
• Keep updated with company policies and products to provide accurate information
• Ensure customer satisfaction through attentive and professional service
• Perform administrative tasks such as scheduling or filing when needed
• Identify opportunities to improve customer service and make recommendations to management

Experience and Education Requirements

To work as a Customer Service Clerk, most employers will require you to have a high school diploma or GED. A friendly personality, good communication skills, and a desire to help people are also essential. Previous experience working in customer service or related fields, such as retail or sales, is a plus. Businesses may provide on-the-job training for specific software they use, or teach you how they handle customer complaints. You'll be expected to answer inquiries, resolve issues, and process orders for customers. The goal is to make sure customers are happy while following company policies and procedures. With education, training, and experience, you can succeed in this competitive but rewarding field.

Salary Range

As a Customer Service Clerk, you can expect a salary range of $22,000 to $46,000 per year in the United States. According to Payscale, the national average salary for this position is $30,516. However, salaries can vary based on factors such as location, years of experience, and the company size. For example, Customer Service Clerks in cities like New York can earn a higher salary due to the high cost of living. In Canada, the national average salary for a Customer Service Clerk is around CAD 33,000 ($25,500) per year. In the United Kingdom, the average salary is roughly £17,400 ($23,000). 

• Payscale: https://www.payscale.com/research/US/Job=Customer Service Clerk/Hourly_Rate
• Indeed: https://www.indeed.com/salaries/customer-service-clerk-Salaries
• Glassdoor: https://www.glassdoor.com/Salaries/customer-service-clerk-salary-SRCH_KO0,22.htm

Career Outlook

The career outlook for a Customer Service Clerk in the Customer Service industry over the next five years appears to be stable. The US Bureau of Labor Statistics predicts a 2% increase in demand for customer service representatives from 2019 to 2029, which is about as fast as the average for all occupations.

With businesses increasingly recognizing the importance of providing excellent customer service, the demand for Customer Service Clerks is likely to stay steady. More and more companies are prioritizing customer satisfaction to retain loyal customers, which could result in more opportunities for customer service professionals.

Moreover, as companies turn towards technology-based customer support solutions, there may be some decline in traditional customer service positions. Still, the human interaction remains an essential aspect of excellent customer service, so there will always be a need for customer service professionals.

In conclusion, the profession of Customer Service Clerk looks like it will remain steady in terms of job opportunities over the next five years.

Frequently Asked Questions (FAQ)

Q: What does a customer service clerk do?

A: Customer service clerks assist customers in person or over the phone. They answer questions about company products, handle complaints, and process orders or returns.

Q: What skills are important for a customer service clerk?

A: Communication, empathy, problem-solving, and computer skills are all essential. Attention to detail and the ability to handle difficult customers are also important.

Q: What are the working hours for a customer service clerk?

A: Customer service clerks typically work full-time, but part-time positions are available. They may work evenings, weekends and holidays, especially in industries that require 24/7 customer support.

Q: What is the expected salary range for a customer service clerk?

A: Salaries vary depending on the industry and level of experience. On average, customer service clerks make between $25,000 to $40,000 per year.

Q: Are there opportunities for advancement in the customer service industry for clerks?

A: Yes, with experience and skills, customer service clerks can move into supervisory, management, or training positions. They may also transition to other departments within the company, such as sales or marketing.

Customer Service

Job descriptions:, customer experience manager, client services operations manager, support director, technical support director, manager call center.

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What does a Customer Service Clerk do?

A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.

• Responsibilities
• Skills And Traits
• Comparisions
• Types of Customer Service Clerk

Customer service clerk responsibilities

Customer service clerks play a vital role in delivering excellent service to customers. Their responsibilities include answering questions, offering assistance, and providing product knowledge to enhance the shopping experience. They also manage tasks such as handling customer transactions, resolving complaints, and maintaining inventory control. Additionally, they contribute to the store's appearance and maintain customer relations by interacting with diverse personalities.

Here are examples of responsibilities from real customer service clerk resumes:

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
• Hone in on and strengthen problem solving, quick thinking, and math skills.
• Support RSA authentication service for remote customer using VPN access, with RSA token.
• Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
• Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.
• Organize and skillfully handle customer's perishable and non-perishable groceries.
• Operate POS register and memorize product codes and safety regulations.
• Skil at operating computerize cash register scanners and affiliate POS system.
• Maintain accuracy and efficiency in all activities, including cash handling and processing and ensure cleanliness and sanitation throughout the facility.
• Assist user's with Citrix and McKesson applications.
• Operate register to input money transactions (cash, debit, credit, ebt).
• Operate cash register and perform checkout procedures, including processing cash, EBT, food stamps, and checks.
• Provide friendly, courteous & efficient service to Walgreens customers.
• Make customers happy at walgreens is also part of the job.

Customer service clerk skills and personality traits

We calculated that 13 % of Customer Service Clerks are proficient in Customer Service , Basic Math , and Front End . They’re also known for soft skills such as Communication skills , Computer skills , and Customer-service skills .

We break down the percentage of Customer Service Clerks that have these skills listed on their resume here:

Resolved less-than-satisfactory customer service experiences.

Perform basic mathematic functions to accurately reward customers with prizes.

Assisted customer service manager and front end supervisor in organizing and implementing daily tasks.

Process chemical orders that require accurate math computation for chemical delivery.

Follow all cash handling procedures while giving every customer immediate and undivided attention.

Provided customer service via telephone or face-to-face by resolving customer inquiries, and directing patrons to appropriate management, when necessary.

Common skills that a customer service clerk uses to do their job include "customer service," "basic math," and "front end." You can find details on the most important customer service clerk responsibilities below.

Communication skills. To carry out their duties, the most important skill for a customer service clerk to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer service clerks often use communication skills in their day-to-day job, as shown by this real resume: "managed quality communication, customer support and account information for each customer. "

Customer-service skills. This is an important skill for customer service clerks to perform their duties. For an example of how customer service clerk responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a customer service clerk: "provide exceptional customer service by verifying and understanding customer's request, answering questions and offering assistance. ".

Interpersonal skills. customer service clerk responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what customer service clerks do with interpersonal skills on a typical day: "ensured customer satisfaction through interpersonal communication skills. "

Listening skills. A commonly-found skill in customer service clerk job descriptions, "listening skills" is essential to what customer service clerks do. Customer service clerk responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how customer service clerk duties rely on listening skills in this resume example: "listened to customer complaints and made them known to the upper management of the store. "

Patience. Lastly, "patience" is an important element of what a customer service clerk does. Customer service clerk responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how customer service clerk duties rely on this skill: "handle customer issues requiring patience and problem solving in a busy retail environment. "

All customer service clerk skills

The three companies that hire the most customer service clerks are:

77 customer service clerks jobs

• Harris Teeter 74 customer service clerks jobs
• Village Super Market Inc. 42 customer service clerks jobs

Choose from 10+ customizable customer service clerk resume templates

Compare different customer service clerks

Customer service clerk vs. sales associate and customer service.

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills , customer service skills , and communication skills .

There are some key differences in the responsibilities of each position. For example, customer service clerk responsibilities require skills like "basic math," "front end," "cash handling," and "customer returns." Meanwhile a typical sales associate and customer service has skills in areas such as "plumbing," "sales associates," "phone calls," and "booking." This difference in skills reveals the differences in what each career does.

Customer service clerk vs. Associate customer service representative

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills , especially on handling data processing procedures to the database for reference to customer concerns.

Each career also uses different skills, according to real customer service clerk resumes. While customer service clerk responsibilities can utilize skills like "basic math," "math," "cash handling," and "balers," associate customer service representatives use skills like "patients," "outbound calls," "customer calls," and "customer care."

Customer service clerk vs. Receptionist/customer service

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail , dependability, and communication skills .

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer service clerk resumes include skills like "basic math," "front end," "math," and "cash handling," whereas a receptionist/customer service is more likely to list skills in "phone calls," "data entry," "scheduling appointments," and "outbound calls. "

Customer service clerk vs. Customer service retail associate

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

Types of customer service clerk

Customer service agent, customer service representative, customer service desk, customer service trainer, customer service professional, customer service administrator.

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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